One of the first things you should learn about WordPress is that one of its greatest strengths is how extendable it is. With a few clicks, you can add custom functionality to your website by installing plugins. Live chat plugins are just one kind of plugin that can make your site more valuable and usable for your customers, and live chat plugins boost sales by 27%.
With a WordPress live chat plugin added to your website, you’ll be able to offer instant customer support through real-time live chats with visitors, creating a better user experience and increasing sales.
Not all WordPress live chat plugins or chatbot plugins are created equal, though some are more powerful than others. That’s why we decided to dig into some of the most popular and free live chat plugin options in order to find out which ones have the best features and performance.
Why use the WordPress live chat plugin
One of the main reasons for using WordPress live chat plugins is that they are easy to use. The software will be quickly installed on your site, and it will be easy to customize the look of your live chat. With a few clicks of the mouse, you can change the color scheme, add graphics, and even change fonts in order to fit your brand. The best thing about these chat plugins is that they are completely mobile-friendly.
This means that when a customer chooses to contact you via live chat, there will be no delays for them. They will be able to ask questions and get immediate answers. It also means that you can install a chat on your mobile site, so customers who access it from their phones or tablets can benefit from a quick and convenient way of getting answers. The following are the 10 best free WordPress live chat plugins for 2022.
1. Tawk.To Live Chat Plugin
Tawk.To is a free chat plugin for WordPress. It offers unlimited chats and agents, making it a great choice for small-to-medium businesses with limited budgets. You can embed any chat widget on your site just by copying and pasting the code provided in the settings of your Tawk account. You can also customize the chat window to match your brand colors.
With Tawk, you can set up automated triggers, so you can send proactive messages to visitors based on their location or time spent on site. For example, you could send a message if someone starts filling out your quote form but doesn’t finish it all the way through. Tawk also lets you save canned responses so that you don’t have to type out common answers over and over again.
- Also read: 10 Best WordPress Themes For Blog
2. Tidio Live Chat Plugin
Another one, the Tidio live chat plugin, allows you to take your live chat a step further with the use of chatbots. With this approach, you can automate the initial conversations with your visitors, which frees up your time so that you can handle more complex or personalized queries.
The Tidio WordPress chat plugin is both a chatbot builder and a live chat tool, and it’s designed for small-to-medium businesses. Paid plans begin at $39 per month, but there’s also a free plan that offers limited functionality.
3. Crisp Live Chat Plugin
Crisp isn’t just about chatting; it also focuses on lead generation and engagement. With Crisp, you can gather information from users before they even start chatting with you. The plugin lets you create custom forms to display in your chat box to collect visitor data such as names and email addresses.
This way, if a user navigates away from your WordPress website without starting a conversation, you can still capture their contact details so that you can follow up later. Another great thing about Crisp is its performance: it’s fast compared to other WordPress live chat plugins because the app loads through JavaScript instead of using an iFrame or HTTPS connection.
4. HubSpot Plugin
HubSpot is a popular CRM, designed to help you grow your business by aligning sales and marketing on a single platform. HubSpot’s free CRM is an excellent choice for small businesses that have a small sales team. The tool is also great for businesses looking to grow, as it offers the full suite of HubSpot’s paid enterprise products.
The HubSpot WordPress plugin gives you the full functionality of HubSpot’s live chat tool without having to spend time writing custom code, so you can easily connect with visitors on your website using live chat from HubSpot’s CRM.
5. Join.chat Live Plugin
Join.chat is a simple and easy-to-use WordPress live chat plugin for WhatsApp users that are designed to help you make more sales, close more deals, answer more questions, and improve the customer experience. It’s equipped with sleek themes and the ability to customize your live chat box in any way you see fit.
You can choose from three types of themes: full width, compact, and icon only. With Join.chat, you can also change the color of all aspects of your live chat window to better match your brand. And if you prefer not to have any live chat icons or button links on your website until a user clicks them, then Join.chat has got you covered there too!
6. Click to Live Chat Plugin
This live chat plugin allows your customers to initiate conversations through the use of a WhatsApp button, which appears right on their mobile device’s screen. You can control where and when this button appears by using a custom shortcode, or you can have it show up automatically on certain pages or posts.
The plugin uses its own API for integrating with WhatsApp, and best of all it’s completely free. This means that you don’t need to pay for any third-party services just to get Click To Chat working on your website!
7. WP Chat App Plugin
The free version of the WP Chat App plugin has been downloaded more than 50,000 times. It works with any WordPress theme and is very easy to install and use. It allows you to create a chat widget for your site in just a few seconds. The plugin lets you customize the color of the chat widget, choose an icon for it, and enter the text that will be displayed when visitors hover over the widget on your site. It also lets you change the position of the widget on your screen.
The WP Chat App plugin has been tested on all major browsers, including Firefox, Chrome, Safari, Opera, Edge, and Internet Explorer 7+. It’s also compatible with mobile devices such as iPads and iPhones. The plugin uses Ajax technology to provide instant messaging functionality, so visitors don’t have to refresh their browser window in order to send or receive messages.
- Also read: 10 Best Free Image Optimization WP Plugins
8. Wise Chat Plugin
Wise Chat is a popular chat plugin for WordPress. It provides an easy way to insert live chat functionality into your site. If you are not familiar with the term, live chat is a method of communication that involves real-time messaging between users and customer support agents, or even other users on the same website.
Live chats can be conducted using apps like WhatsApp or Facebook Messenger, but if you want to integrate this feature into your WordPress site, there are plugins for that. Wise Chat, in particular, allows for live chats among multiple users who visit your site.
9. Social Chat Plugin
Social Chat is a free plugin that’s designed to connect WordPress with Facebook Messenger. It also provides support for Discord, Twitch, and Telegram chats.
The major advantage of Social Chat is that it lets you use a single chatbot to handle all of your messaging platforms. That way, you can keep track of conversations and customer requests without switching between multiple dashboards.
10. 3CX Live Chat Plugin
The last one on our list is 3CX Live Chat, an open-source plugin that allows users to integrate a live chat program into their WordPress site. The plugin was created by 3CX, a company that specializes in VoIP, IP-PBX, and call center software for businesses. The company claims that its live chat software uses some of the same technology, so it’s easy to set up and offers outstanding reliability and performance.
3CX Live Chat offers a number of other features beyond simple chat capabilities. For example, it can be used with Google Analytics to track user interactions with the chat window and create reports on the results.
Bottom line
Each live chat plugin offers its own unique feature set, so be sure to take some time to compare and contrast. Whether you’re looking for an inexpensive solution with tons of features or a more expensive solution with terrific support, there’s something here that will work for you.
Be sure to keep in mind the needs of your business as well as your budget when considering which solution might be right for you.
